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Customer Support

Product Support

Product Manual Downloads

If you need to download manuals for your VTech product, you can find and download them here.

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Browse for your product by letter.

Software Downloads

If you are looking for software for your VTech® products, you can find available downloads here.

Replacement Parts

If you need replacement parts for your VTech Product, you can find and order them here.

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Replacement Order Tracking

If you need to track your VTech replacement parts order, you can find it here.

Tutorials

Frequently Asked Questions

Click on the topics below to browse categories.
1
What type of adaptor is compatible with my child’s VTech toys?
Some VTech toys have the ability to be powered by an AC adaptor. You can purchase an AC adaptor from VTech that converts 120 volt AC to 7.5 volt DC. This adaptor is compatible with VTech products that require 9V 300mA. The VTech adaptor is not a charger and will not charge your unit. It is designed to be used as an alternative power source.
2
Do you have a toll free number?
You can reach our Consumer Services Department in the United States at 800.521.2010, Monday thru Friday, 8:00 AM to 5:00 PM, Central Standard Time.

You can reach our Consumer Services Department in Canada at 877.352.8697, Monday thru Friday, 8:30 AM to 5:00 PM, Central Standard Time.

3
Do you ship outside of the United States?
No, we are sorry, but we do not ship outside of the United States. Please visit our corporate website at www.vtech.com for information on VTech offices in your country.
4
How can my children become "toy testers" for your products?
Thank you for your offer; however, our toy testing is done in our local area and through various official toy-testing programs.
5
How can my child become a model for your products?
Thank you for your interest; however, we work exclusively and directly with advertising agencies. We suggest you contact an agency in your area for further information.
6
I would like information on the purchase of VTech stock.
Shares of VTech Holdings Limited are listed on The Stock Exchange of Hong Kong Limited. Listed below are the symbols:
  1. HKSE: 303

7
How can I get a current VTech annual report?
Annual reports are available on our corporate website at www.vtech.com.
8
Do you design or manufacture products for children with special needs?
We suggest you contact the National Lekotek Center at 800.366.PLAY or www.lekotek.org. They publish a guide, with toys that they have been evaluated for children with disabilities that include Down's syndrome, cerebral palsy, sight or hearing loss, Intellectual Disability, or other chronic conditions.
9
I have a great idea for a new toy or for a way to improve one of VTech's toys. Can I send you my idea?
We are sorry, but we cannot accept or consider unsolicited disclosures of proposed inventions, ideas, or concepts. We suggest that you visit the Toy Industry Associations website at https://www.toyassociation.org/ for information about designing new toys.
10
Can you send me a catalog?
At the present time, we do not publish a product catalog. You can view our entire current product line on our website at www.vtechkids.com. You can also sign up for our email list and receive notification of new products as they become available.
11
Do VTech toys meet safety requirements?
All VTech toys are sent to independent safety testing labs before they are brought to market to be sure they meet or exceed all of the safety requirements of the American Society of Testing and Materials, EN71, Standard F963 as required by the Consumer Product Safety Commission in the United States and the Canadian Hazardous Products Regulations.
12
None of the retailers in my area carry the VTech product that I am looking for. Can I purchase directly from you?
You can purchase select VTech products right here from your favorite retailer website. When browsing our products, simply click the “Where to Buy” button when available and select ‘Buy’ to be taken to the retailer page to begin the checkout process.
13
Are gift boxes available for my new VTech product?
Unfortunately, we do not have an inventory of gift boxes for our products.
14
Can you send me some coupons for VTech products?
At the present time, VTech does not have a coupon program in place; however, if you join our email list, you will receive information about any special offers we may have in the future.
15
What types of batteries are recommended for use in VTech toys?

Tip 1 of 2

New alkaline batteries are recommended for maximum toy performance.
16
How can I get support for my VTech cordless phone?
You can contact our cordless phone division at 800.595.9511 or visit the website at www.vtechphones.com.
17
Do you offer coupons or product discounts for families with multiple births?
At the present time, VTech does not have a program for families experiencing multiple births.
1
Which smartphones are compatible with KidiConnect?
KidiConnect is compatible with Android smartphones running Android 4.4 or above (suggested resolution 800x480 or better) and iPhone 5 and up running iOS 9 or above.
2
How do I reset my KidiBuzz to factory settings?
Click the following link for directions on how to reset your KidiBuzz.
Resetting KidiBuzz Tutorial
1
What is the battery life on the watch?
It varies depending on usage. For continuous playing, the battery lasts for approximately 3.8 hours.* If it is not continuously playing, the battery time should be longer.

Low Usage: 2 weeks
Typical Usage: 2-3 days
Heavy Usage: 1 day

* For our continuous use testing, the play pattern used the following: 3 minutes playing games, 2 minutes taking videos and 20 minutes taking photos.
2
What type of apps will be available for the watch?
Available apps will be new watch faces, timer themes, alarm clock themes, games, frames for the camera and frames for the video recorder.
3
Can apps from units such as Mobigo or Innotab be transferred onto the watch?
No, apps from the MobiGo and or Innotab are on different operating systems so they would not be able to be transferred to the Kidizoom Smartwatch
4
Can this work like an activity tracking band or pedometer?
The watch has a basic pedometer that tracks the number of movements while this app is open.
5
Can I set reminders and alarms for my child?
The watch can only record one alarm at a time.
6
What's the difference between the DX and DX2 watches?
The biggest difference is that the DX2 has two camera lenses: a front-facing camera and a "selfie" camera as well. It also has an updated design, the augmented-reality "Monster Catcher"game, and the ability to customize your own watch faces.
7
What language does the watch use?
The watch is only in English.
8
Can this watch send messages? Can it make calls? Do I need a SIM card? Does it work with my cell carrier? Does it work with Wi-Fi?
The Kidizoom Smartwatch has no wireless capabilities of any kind. It does not send messages or make calls or do anything using the internet or cellular. It does not need a wireless carrier and there is no SIM card slot.
9
Does this have GPS?
No, the Kidizoom Smartwatch does not have GPS or any wireless capabilities.
10
Does the watch vibrate for alarms?
No, the watch only has audio alerts and does not vibrate.
11
What is the age for the watch?
The watch is for children age 4 and older
12
Can I limit games?
Yes, parental settings allows you to set a game time limit per day or disable games entirely
1
What downloadable content can I get on the Learning Lodge?

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There is a variety of content you can download from the Learning Lodge. Please see below to find out what is available for your products:

InnoTab, InnoTab 2, and InnoTab sync, : Download e-books, learning games, and learning apps. Use the Learning Lodge to transfer over your own JPEG photos, MJPEG videos, and MP3 music; or download free desktop menu themes.

V.Reader: Download e-books and free desktop menu themes. For the newest version of the V.Reader, use the Learning Lodge to transfer over your own JPEG photos and MJPEG videos.

MobiGo: Download learning games.

Tote & Go Laptop (Web Connected): Download additional free content such as user name audio, stories for the Story Time activity, e-cards, new vocabulary words/pictures for games, and background music melodies.

ABC Learning Classroom: Download free content to personalize your toy such as user name audio and “favorites” lists (i.e. Animals, Foods, Sports, Seasons/Holidays).

Tip 2 of 3

There is a variety of content you can download from the Learning Lodge. Please see below to find out what is available for your products:

InnoTab, InnoTab 2, and InnoTab sync, : Download e-books, learning games, and learning apps. Use the Learning Lodge to transfer over your own JPEG photos, MJPEG videos, and MP3 music; or download free desktop menu themes.

V.Reader: Download e-books and free desktop menu themes. For the newest version of the V.Reader, use the Learning Lodge to transfer over your own JPEG photos and MJPEG videos.

MobiGo: Download learning games.

Tote & Go Laptop (Web Connected): Download additional free content such as user name audio, stories for the Story Time activity, e-cards, new vocabulary words/pictures for games, and background music melodies.

ABC Learning Classroom: Download free content to personalize your toy such as user name audio and “favorites” lists (i.e. Animals, Foods, Sports, Seasons/Holidays).
2
I have already downloaded the Learning Lodge for one toy and recently bought another VTech toy. My new toy is not r

Tip 1 of 2

Each product requires a separate Learning Lodge installation. Even if you have previously downloaded Learning Lodge (e.g. for MobiGo 2), you will need to download and install the Learning Lodge when adding a new type of toy (e.g. InnoTab 2).

Tip 2 of 2

Each product requires a separate Learning Lodge installation. Even if you have previously downloaded Learning Lodge Navigator (e.g. for V.Reader), you will need to download and install the Learning Lodge Navigator when adding a new type of toy (e.g. InnoTab 2).
3
How do I transfer MP3 music files to the InnoTab?
1. First, you must download the Learning Lodge program for the InnoTab from www.vtechkids.com/download and install it onto your computer. Then follow the instructions to set up an account and register your InnoTab.

2. Connect the InnoTab to the computer with the USB cable that comes with the unit.

3. Power on the InnoTab unit. The message “Connected to Computer” will display on the InnoTab screen.

4. Once the computer detects the InnoTab, the Learning Lodge will launch automatically.

5. Click on the InnoTab image that has the sign showing “Connected” to go into the InnoTab Home page.

6. Select “File Manager” which is located on the left side of the InnoTab Home page.

7. Click on the Music tab above “My Computer”, and use the browser to locate your MP3 music file, and then click “OK.”

8. Check the selection box next to the file and click the big right arrow (transfer to My InnoTab) in the middle of the page.

9. If the SD card (not included) inserted in InnoTab has sufficient memory to store the content, the transfer process will begin automatically.

10. When file transfer is completed, disconnect the USB cable.

11. In the InnoTab main menu, touch the “Music” icon to find and play your music.
4
The Learning Lodge is telling me to install or update my flash Player even though I have it set it on my Web brows
The Learning Lodge requires a WebKit based version of Flash Player that is different from versions for Internet Explorer or Firefox. You may need to install it again even if you’ve already installed it for these browsers.

Under normal circumstances, when you launch the Learning Lodge, you will be prompted to install the latest Flash Player if it wasn’t installed already. If this does not happen please visit Adobe’s knowledge base (http://kb2.adobe.com/cps/141/tn_14157.html) and follow the instructions provided to uninstall your Flash Player.

After you’ve uninstalled your Flash Player, launch the Learning Lodge again and follow the on-screen instructions to download and install the latest compatible version of Flash Player.
5
Are my down loads from the Learning Lodge refundable?
Downloads from the Learning Lodge are not refundable.
6
How do I download and set up the Learning Lodge?
Just follow the steps below:

1. Use your web browser to visit www.vtechkids.com/download

2. Look for the image of the toy you want to connect to the Learning Lodge and click “download now” to begin installation.

3. Run the program and follow the on-screen instructions to complete the installation and set up an account. Then connect
your toy to your computer with the USB cable and register your product.
7
What are the system requirements for the Learning Lodge?
Listed below are the system requirements for running the Learning Lodge.:

PC Hardware Requirements:
CPU: PentiumR 4, 1 GHz or above
Memory: 256MB
Video Adaptor: Graphics card with 1024 x 768 at 16 or 32 bit color
Monitor Resolution: 1024 x 768
USB 1.1 or higher
100MB Hard disk space
WindowsR compatible sound card and speakers

PC Software Requirements:
MicrosoftR WindowsR XP, Windows VistaR or WindowsR 7 Operating System
Internet ExplorerR version 6 or above
AdobeR FlashR Player 10 - Other Browsers Version

Macintosh Hardware Requirements*:
Macintosh Computer with an Intel (1GHz or faster) processor
256 MB RAM (512 MB recommended)
100 MB Hard disk space
USB Port required

Macintosh Software Requirements*:
Mac OS X version 10.5 or later
Safari Internet Browser version 3.0 or later
Adobe R Flash R Player 10 - Other Browsers Version

* Please note only some Learning Lodge connected products are not Macintosh compatible.
8
When I try to log into my Learning Lodge account, it says my log-in is incorrect.
If you have this problem, please verify the following:

1. The e-mail address you entered is the same one that you used to register for your account.

2. You entered the correct password. If you forgot your password and need help resetting it, see “How do I reset my password?”

If you are still having problems after checking the above, please email our Customer Support team at vtechkids@vtechkids.com
9
How do I reset my Learning Lodge account password?
How do I reset my password?

If you forgot your password, please follow the steps below to reset it:

1. Launch the Learning Lodge.

2. Click on “My Account” in the top menu bar.

3. Click on “Forgot your password?”

4. Click “Yes” on the confirmation prompt.

5. An e-mail will immediately be dispatched to the e-mail account you used for registration with your new password. Please
check your SPAM folder as sometimes, these emails will be directed to SPAM. If the email address used to set up your
Learning Lodge account is now disabled, you must contact Consumer Services at VTechkids@VTechkids.com for further
instructions.

6. Login with the new password as given in the e-mail.

7. After logging in, please take a moment to change your password in the “My Account” menu.
10
What if I can't remember my Learning Lodge log-in email address?
Please email the Customer Support team at vtechkids@vtechkids.com and provide them with the first and last name you used to register for an account, so they can look up your login information. You will also need to provide your DMLog information, so have this handy. If you need help locating this information, just let our Customer Support team know in your email and they will provide you with instructions.
11
What kind of SD memory cards does the V.Reader support?
The V.Reader supports any SD/SDHC memory cards that use the FAT12, FAT16, or FAT32 file systems. Cards that use the NTFS file system are not supported.

The following is a list of SD card brands that we have tested for compatibility:
A-Data SDHC
Apacer SD
Imation MicroSD
Kingmax SDHC
Kingston SD
Kingston SDHC
Kingston MicroSD
PNY SDHC
PQI SD
JT SDHC
SanDisk SD
SanDisk SDHC
SanDisk MicroSD
Toshiba SD
Toshiba SDHC
Transcend SD
Transcend SDHC
Transcend MicroSD
Transcend MiniSD
12
Why do I have to pay for some e-books, learning apps, and games when I still have unused V.Coins?
Due to licensing restrictions, not every item available in the Download Center can be purchased with V.Coins. Items in the Premium Content Section are only available at the listed price and can be downloaded using the cash payment option at check-out.
13
What is the Learning Lodge?
VTech’s Learning Lodge is an easy-to-use download manager for the InnoTab, MobiGo, V.Reader, Tote & Go Laptop (Web Connected), and ABC Learning Classroom toys. Get more play value and support from our library of downloadable content for hours of learning fun! Visit www.vtechkids.com/download to download and install the Learning Lodge.
14
How can I select my child’s name so that it can be heard on their ABC Learning Classroom?
Choose the ABC Learning Classroom toy icon at the Learning Lodge Home page and select the “My Name” Button.

You can search for a name by beginning letter, gender, or by typing it into the search engine and clicking “Search”.

Once you have found the name, click the “Apply” button at the bottom right of the page

At this stage you can select to hear the audio of your selection (we regret that while this is available for a broad selection of names we cannot guarantee it is available for all names).

Additionally you can adjust the spelling of your selected name if required.

Click the “Apply” button at the bottom right to submit.
15
What if I have to replace the computer or toy that has all of my downloaded content?
If the computer or toy that stores your downloaded content needs to be replaced, you can retrieve the content online and transfer it to your new device.

We keep a record of all the purchases you have made. As long as you download and install Learning Lodge onto your new computer and you are using the same account, you will be able to download all your previous purchases onto the new computer by going to your toy’s “My Downloads” page. All previous purchases will be automatically downloaded.

From the same page, you can also transfer old purchases onto a new toy. Just select the files from the library and click the “Transfer” button to begin the transfer. (Note: Before you can transfer files to a new toy, you will need to add that toy to your child’s toy list.)
16
Can my downloaded content be used on more than one toy at the same time?
Yes. If you own multiple toys that are compatible with the downloaded title you have purchased, you can transfer the title onto all the toys (up to 5 toys total).
17
I can’t find the free e-books, games, or learning apps that are supposed to be available online. Where are they?
You are given Free Downloads when you first register your VTech toy at the Learning Lodge. You can redeem these Free Downloads at the Download Center of your VTech toy and get a number of free learning apps, e-books, themes, and games. To visit the Download Center click the “Download Center” button at the top of the Learning Lodge, then choose a Download Center you would like to visit on the following page.
More FAQs...

Contact Us

Customer Support
1.800.521.2010
VTech Electronics
North America, LLC

1156 W. Shure Drive, Suite 200, Arlington Heights, IL 60004