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How do I reset the KidiBuzz to factory settings?

Follow these steps to reset your KidiBuzz to factory settings.

Warning: Any data saved in internal memory will be lost. Data saved on a microSD memory card (not included) will not be affected by resetting the device. You can back-up your photos, videos, and music to a computer with the included USB cable.


Option 1 - Reset Your Device in Parent Settings

Original Kidibuzz™ System:

First, touch the avatar in the upper left corner of your child's Home screen, then touch the Parents icon to enter Parent Settings.

Kidibuzz G2™ System:

First, swipe to the second page of your child's Home screen, then touch the Parents icon to enter Parent Settings.



Original Kidibuzz Kidibuzz G2

Touch the "Device Settings" icon.



Kidibuzz HELP button, HOME button, VOLUME DOWN (minus) button and the POWER button

Select "About" from the Device Settings menu.



Factory Reset page

Touch "Reset Your Device", then touch the "Reset" button on the next screen.



Factory Reset progress

A screen will appear to show the progress. The reset may take more than 10 minutes to complete. The device will restart once the reset finishes. You will see a black screen for a few seconds. When the device turns back on, the reset process is complete.



Reset Your Device

Option 2 - Use a Key Combination to Reset Your Device

First, turn off the unit by holding down the power button for 3 seconds, and then touching the on-screen "Power off" pop-up window.



KidiBuzz G2 on/off buttons

Original KidiBuzz™ System:

Once the system is off, press and hold the HELP button, HOME button, VOLUME DOWN (minus) button and the POWER button at the same time. When the white VTech screen appears, release only the POWER button. Continue pressing the HELP button, HOME button and the VOLUME DOWN (minus) button until you see the Factory Reset screen.

If the Factory Reset screen does not appear, repeat the steps above. You may need to repeat these steps multiple times.

TIP: Unplug the power supply first if it is difficult to turn the device on in charging mode.

KidiBuzz™ G2 System:

Once the system is off, press and hold the POWER button, VOLUME DOWN (minus) button, and the CAMERA button at the same time. When the white VTech screen appears, release only the POWER button. Continue pressing the VOLUME DOWN and CAMERA buttons until you see the Factory Reset screen.

If the Factory Reset screen does not appear, repeat the steps above. You may need to repeat these steps multiple times.

TIP: Unplug the power supply first if it is difficult to turn the device on in charging mode.



KidiBuzz reset buttons KidiBuzz G2 reset buttons

Once you see the Factory Reset screen, release the HELP button, HOME button and the VOLUME DOWN (minus) button. If your power source is unplugged, plug it in to the device. Then, touch "Reset" to continue.

Do not turn off the device or disconnect the power source during the reset process.



Factory Reset confirmation screen

A screen will appear to show the progress. The reset may take more than 10 minutes to complete.

The device will restart once the reset finishes. You will see a black screen for a few seconds. When the device turns back on, the reset process is complete.



Factory Reset progress screen