FREE GROUND SHIPPING ON ORDERS OVER $60. Expires 05/31/2013 at 11:59 PM EST.
Order pricing will be calculated at the sole discretion of VTech at time of check out. Offer does not include tax or shipping. This Offer is valid only on current stock at www.vtechkids.com . Offer is valid and available only in the 48 contiguous states plus the District of Columbia. Please note that VTech shall not ship the product to any P.O. Box, APO, or FPO addresses. Any disputes resulting from this Offer shall be subject to the final and conclusive determination of VTECH.
Shipping and handling charges are calculated at checkout, and are based on the total weight of your order. Charges are calculated using the following chart:
|Order Weight (Pounds)||Ground||2-Day (Air)|
|1 - 4.99 lbs||$6.95||$10.49|
|5 - 9.99 lbs||$7.49||$13.99|
|10 - 14.99 lbs||$9.95||$19.99|
|15 - 19.99 lbs||$11.49||$25.49|
Orders are processed in real time and are not available for changes or cancellation after they are placed. Orders generally ship within 24 hours, however, please allow for additional processing time of up to 4 business days during peak shipping periods. Orders received after 1:00 pm EST, or on weekends and holidays, will not be processed for shipping until the following business day (Monday through Friday). Please provide a complete and accurate street address to insure prompt delivery.
Standard Ground Delivery:
Your order will be shipped via common ground carrier, unless expedited service is chosen. Orders will typically arrive within 5 - 7 business days from the day they are shipped.
Please note that while most ground orders are shipped via UPS, some orders may ship via USPS depending on your location and order details.
**Once the order has shipped, orders become the property of the carrier and VTech is no longer liable for shipping delays or lost packages. Please wait 24-48 hours to begin tracking your items.**
Shipments can be sent via UPS 2-Day Air Delivery, per chart above. Please note UPS will NOT deliver on Saturdays.
Alaska & Hawaii:
Please note there is a $10 surcharge for shipping to Alaska or Hawaii. This surcharge is still applicable even on orders that qualify for free ground shipping.
VTech and UPS cannot be held responsible for delays in delivery due to inclement weather, natural disasters, or other situations beyond our control.
VTech is unable to ship outside the 50 United States at this time. Please note, VTech will not ship to PO Boxes, Canada, or Puerto Rico.
We want you to be completely happy with your order. If for some reason you are not completely satisfied, you may return items purchased through VTech Online within 90 days of purchase for a refund.
To return an item customer should access their Club VTech account to receive return instructions and 2 printable forms to include with return.
We cannot process exchanges. To get exactly the product you want as quickly as possible, return the item for a refund and place an order for the new item.
Return instructions to consumer:
Reasons for returns
Incorrect Product Received:
Please contact VTech Customer Service at email@example.com. Once we have confirmed the wrong product was shipped, we will immediately ship the correct item and issue a UPS Call Tag to pick up incorrect item.
Please contact VTech Customer Service at 1-800-521-2010.
Product received Damaged:
Customers should refuse any damaged packages. If you are unable to refuse delivery (not home, etc) immediately notify UPS regarding the damage then notify VTech Customer Service at firstname.lastname@example.org as per above and we will ship replacement.
Applicable to Back Order products only:
Product descriptions are for reference only. Features, specifications, availability and delivery of "Back Order" products are subject to change without notice.
Coupons, promotions, rebates and other discounts are not applicable to "Back Order" products. "Back Order" purchase cannot be combined with standard purchase in a single transaction.