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Shipping and Handling

Shipping and Handling

FREE GROUND SHIPPING ON ORDERS OVER $19.95. Expires 12/31/2014 at 11:59 PM EST.

This Offer for Free Ground Shipping on orders over $19.95 is valid through 12/31/2014 at 11:59 PM EST, and is only valid on Standard Ground Delivery. Order pricing will be calculated at the sole discretion of VTech at time of check out. You need to make a minimum purchase of $19.95 after discounts in order to qualify for this Offer. This Offer is only applicable to one delivery destination per order whereas it does not include waiver of other tax or shipping costs. No adjustments can be made on prior sales. No substitutions or cash equivalents.

This Offer is valid only on current stock at www.vtechkids.com . Offer is valid and available only in the 48 contiguous states plus the District of Columbia. Please note that VTech shall not ship the product to any P.O. Box, APO, or FPO addresses. VTech reserve all rights to change or cancel this Offer without notice or liability. This Offer is void where prohibited or restricted by law. Any disputes resulting from this Offer shall be subject to the final and conclusive determination of VTECH. Please also note that this Offer is not applicable to bulk orders that, in our sole determination, appear to be placed by dealers, resellers, or distributors for resale.

Shipping and handling charges are calculated at checkout, and are based on the total weight of your order. Charges are calculated using the following chart:

Order Weight (Pounds) Ground 2-Day (Air)
Under 1lb $4.49 $9.49
1 - 4.99 lbs $6.95 $10.49
5 - 9.99 lbs $7.49 $13.99
10 - 14.99 lbs $9.95 $19.99
15 - 19.99 lbs $11.49 $25.49
20+ lbs $12.49 $27.49

Order Processing:

Orders are processed in real time and are not available for changes or cancellation after they are placed. Orders generally ship within 24 hours, however, please allow for additional processing time of up to 4 business days during peak shipping periods. Orders received after 1:00 pm EST, or on weekends and holidays, will not be processed for shipping until the following business day (Monday through Friday). Please provide a complete and accurate street address to insure prompt delivery.

Standard Ground Delivery:

Your order will be shipped via common ground carrier, unless expedited service is chosen. Orders will typically arrive within 5 - 7 business days from the day they are shipped.

Please note that while most ground orders are shipped via UPS, some orders may ship via USPS depending on your location and order details.

**Once the order has shipped, orders become the property of the carrier and VTech is no longer liable for shipping delays or lost packages. Please wait 24-48 hours to begin tracking your items.**

Express Delivery:

Shipments can be sent via UPS 2-Day Air Delivery, per chart above. Please note UPS will NOT deliver on Saturdays.

Alaska & Hawaii:

Please note there is a $10 surcharge for shipping to Alaska or Hawaii. The subcharge is still applicable to even on orders that qualify for ground shipping or any discounted shipment rate.

Delivery Delays:

VTech and UPS cannot be held responsible for delays in delivery due to inclement weather, natural disasters, or other situations beyond our control.

Foreign Orders:

VTech is unable to ship outside the 50 United States at this time. Please note, VTech will not ship to PO Boxes, Canada, or Puerto Rico.

Returns:

We want you to be completely happy with your order. If for some reason you are not completely satisfied, you may return items purchased through VTech Online within 90 days of purchase for a refund.

  • Toy must be in its original condition
  • Toy must be returned with original packaging and all paperwork included with the toy (manual, etc) and original packing slip.

To return an item customer should access their Club VTech account to receive return instructions and 2 printable forms to include with return.

We cannot process exchanges. To get exactly the product you want as quickly as possible, return the item for a refund and place an order for the new item.

Return instructions to consumer:

  • Please return only items purchased through your VTech online order. Any items returned that are not listed on the RMA form will not be processed. Any other items included cannot be returned or replaced. Refunds can only be issued for items purchased through VTechkids.com.
  • Remove all batteries and accessories from your product. Any batteries, accessories, or store bought items returned with your product cannot be returned or replaced.
  • Place the product in a shippable carton, if possible use the carton that you received the product in.
  • Include the preprinted form with your name, address, RMA # and reason for the return.
  • Use a copy of the return form as your shipping label by securing it to the top of the shipping carton. Failure to use the supplied label will result in your package being refused by the warehouse. Do not return your product to any address other than the one listed on the label.
  • Please return the product Postage Paid & Insured for loss or damage as we cannot be responsible for items not delivered to us or damaged by the carrier. We are unable to accept packages sent postage collect.
  • Once we receive your package, credit will be issued to the original account billed for the product.
  • Shipping charges are not refundable.

Reasons for returns

Incorrect Product Received:

Please contact VTech Customer Service at vtechkids@vtechkids.com. Once we have confirmed the wrong product was shipped, we will immediately ship the correct item and issue a UPS Call Tag to pick up incorrect item.

Defective Item:

Please contact VTech Customer Service at 1-800-521-2010.

Product received Damaged:

Customers should refuse any damaged packages. If you are unable to refuse delivery (not home, etc) immediately notify UPS regarding the damage then notify VTech Customer Service at vtechkids@vtechkids.com as per above and we will ship replacement.

Applicable to Back Order products only:

Product descriptions are for reference only. Features, specifications, availability and delivery of "Back Order" products are subject to change without notice.

Coupons, promotions, rebates and other discounts are not applicable to "Back Order" products. "Back Order" purchase cannot be combined with standard purchase in a single transaction.