What do I do if my child’s name doesn’t transfer to their Tote & Go Laptop?
If your child’s name doesn’t transfer to their Tote & Go Laptop, be sure to check the following:
1. Your version of the Learning Lodge might not be up-to-date. Try uninstalling the Learning Lodge. Then download the latest version from www.vtechkids.com/download
and install it again.
2. Make sure your Tote & Go Laptop is turned on and that it is connected to your computer via the USB cable.
3. Make sure you have completed each step outlined in “How do I select my child’s name to be shown on their Tote & Go Laptop?”
4. If you have tried all of the above and you still cannot transfer your child’s name onto the Tote & Go Laptop, please contact customer support at firstname.lastname@example.org
making sure to state what name you are trying to transfer to your product.
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