Tutorials & Support
Tutorials & Support
Click the topic below to browse through tutorials and questions.
Need help setting up?
Using KidiBuzz™ 3.
Need help with Learning Lodge®?
Questions about parent settings?
Need help with KidiCom Chat™?
More KidiBuzz™ 3 FAQs.
KidiCom Chat™ is compatible with Android smartphones running Android 6 or later and iPhone 6 or later running iOS 10 or later.
The KidiBuzz™ 3 system has a 1-year warranty.
During the download process you can press the home icon and use many of the apps. Once the update is downloaded you may have to restart the system to apply it.
No, there is no such feature on the KidiBuzz™ 3 system.
No, the KidiBuzz™ 3 system does not have GPS capabilities.
You need the Internet to be able to download system updates, apps, and games and to register the device. Once the device is set up, many features will work without an Internet connection. The camera, voice changer, e-Books, and 40+ learning games are all available without Internet. You can also load MP3 music files or MP4 videos onto the device or download additional content from the VTech Learning Lodge® store or the Amazon Appstore that can be used without an Internet connection once they’re downloaded. Some device features will not work without Internet access include the KidiCom™ Chat messaging app, the web browser, and Learning Lodge®.
You only need a compatible smartphone or tablet to be able to use the KidiCom™ Chat messaging service.
3.4”L x 6.7”H x 0.7”D
All of the KidiBuzz™ 3 interface’s menus and instructions are in English. There is, however, a small selection of games in Spanish that are meant to teach basic Spanish words to native English speakers.
No, there are no I.C.E. contact settings.
This is to comply with federal Child Online Privacy Protection Act regulation; the charge provides verifiable parental consent for a child to use the platform.
By default the web browser is turned off. Follow the instructions in the tutorial to adjust permitted websites and turn on the web browser.
You can revoke the consent you gave to allow your child to use the KidiCom™ Chat service at any time. To do so, select "My Child's Profile" within Parent Settings. Uncheck the box that reads, "Unlock KidiCom™ Chat for My Child." Confirm that you would like to leave this box unchecked and press the check mark in the top right to close My Child's Profile. A pop up will appear that asks if you would like to continue to remove the functionality. Touch Yes and an email will be sent to the email linked to your Learning Lodge® account. Follow the instructions in this email to finish removing your child from KidiCom™ Chat. The app will still be visible on your child’s home screen, but they will get an error message if they try to open it.
KidiCom™ Chat is a new messaging service launched with the KidiBuzz™ 3 system. You can now share short video clips with fun effects between approved contacts using the KidiBuzz™ 3 system or KidiCom™ Chat smartphone app. You can also share text, voice, photos, and drawings with approved contacts who have the earlier KidiConnect™ app on their KidiBuzz™ or KidiBuzz™ G2. Video messages and certain emoji and icons will not be visible to users with the earlier app version and we encourage all adults to use the newer KidiCom™ Chat app. We've reorganized the user interface and made many other improvements.