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What do I do if I'm having trouble downloading a system update?

If you get an error message when downloading a system update or if you've been waiting for more than 4 hours and the download has not finished, the download may have stopped because the unit disconnected from Wi-Fi.

Follow these instructions to check your Wi-Fi connection and resume the download if necessary.



Screen: Update failed.

Screen: Kidibuzz home Screen: Kidibuzz G2 home

Original Kidibuzz:


First, touch the avatar in the upper left corner of your child's Home screen, then touch the Parents icon to enter Parent Settings.

Kidibuzz G2:


First, swipe to the second page of your child's Home screen, then touch the Parents icon to enter Parent Settings.




Enter your Parent Settings passcode on the next screen.



Screen: Enter your passcode

To make sure your device is connected to the Internet:

Select "Wi-Fi" from the Parent Settings menu.



Screen: Parent Setting menu.

Then tap the gear icongear iconto select advanced Wi-Fi settings.



Screen: Wi-Fi setup

Tap the switch iconSwitch iconOff and then On to refresh the Wi-Fi connection. If you are not connected to any network, select a network and enter the password when prompted.

Press the Home Button when you're done to return to Parent Settings.



Screen: Select Wi-Fi

To resume downloading the system update:

Select "Device Settings" from the Parent Settings menu.



Screen: Select Device Settings from the Parent Settings menu

Then select "System Update".



Screen: Device Settings

The KidiBuzz will check if the update is currently downloading.



Screen: System Update

The update will resume the download from where it left off. Wait for the download to finish and check back again later.

TIP: If the battery dies, it will interrupt the download, so make sure your device is connected to a power source.



Screen: Downloading