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What to Do If Your InnoTV Requires an Update Before Use
Introduction

If you see this screen when turning on your InnoTV, the console must be updated before use. Follow these steps to update your InnoTV firmware.

Screen capture: Update InnoTV firmware


Step 1

If you have a Wi-Fi connection, select the Start button to continue. Go to the section "Online Firmware Update" below for the following steps.

 

If you do not have a Wi-Fi connection, go to the section "Offline Firmware Update" below for the following steps.

Screen capture: Update InnoTV firmware start


Follow the instructions in Network Helper to set up a Wi-Fi connection. Select the Next button to start.

Screen capture: Network Helper

 

You'll be asked to set up a Wi-Fi connection on the next screen. Make sure that Wi-Fi is turned ON. Select the network that you would like to connect to and enter a password if needed.

 

When the connection is successful, you will see "Connected" below the network name. Make sure the connection is successful and the signal strength is good.

Screen capture: Wi-Fi connection

 

Follow all the rest of the verification steps in Network Helper, select Finish when the network set up is completed.

all the rest of the verification steps in Network Helper


Step 3 - Online Firmware Update

The firmware update will automatically begin downloading. Make sure the console remains connected to the power source and that the Wi-Fi signal is strong. Wait until the download is finished.

 

(If the connection fails or the Wi-Fi signal is poor, you may hold down the Power button to turn the console off. You can restart from Step 1 later when a better Internet connection is available, and the download will pick up from where it left off.)

Downloading System Software


Step 4 - Online Firmware Update

When the download is complete, select the Start button to start installing the updated firmware, or the firmware will be installed automatically after the countdown. You will see a black screen for a few seconds before the installation begins. Please wait.

Screen Capture: InnoTV System Software Installation


Step 5 - Online Firmware Update

The installation will only take a few minutes. Wait for it to finish.

 

Do not turn off the console or disconnect the power source during the firmware installation. Doing so may damage your console and make it unusable.

Screen capture: Firmware Update


Step 6 - Online Firmware Update

The console will restart automatically when the installation is finished. You will see a black screen for a few seconds. When the console turns back on, the process is complete.

 

Your InnoTV is now ready to use! Please register your console to receive all the benefits and activate all the online features.

Screen capture: Firmware Update Completed.


1. Download the latest system software from our website: www.vtechkids.com/innotv/sw
2. Copy the downloaded file onto a microSD card.
3. Insert the microSD card into the card slot on your InnoTV console.
4. Press the power button for 10 seconds to shut your console down. Then press it again to restart your InnoTV console.


Download firmware page screen capture


Step 2 - Offline Firmware Update

When your InnoTV turns on, you will see the screen below, select the Start button to start installing the updated firmware.

InnoTV Welcome page with Start installing button screen capture.


Step 3 - Offline Firmware Update

The installation will only take a few minutes. Wait for it to finish.

 

Do not turn off the console or disconnect the power source during the firmware installation. Doing so may damage your console and make it unusable.

Firmware Update screen capture


Step 4 - Offline Firmware Update

The console will restart automatically when the installation is finished. You will see a black screen for a few seconds. When the console turns back on, the process is complete.

 

Your InnoTV is now ready to use! Please register your console to receive all the benefits and activate all the online features.

Firmware Update Completed screen capture