FAQ related to V.Reader
What are Free Downloads?
How can I get more downloads once I’ve used all my Free Downloads?
Do you have a toll free number?
Do you ship outside of the United States?
How can my children become "toy testers" for your products?
How can my child become a model for your products?
I would like information on the purchase of VTech stock.
How can I get a current VTech annual report?
Do you design or manufacture products for children with special needs?
I have a great idea for a new toy or for a way to improve one of VTech's toys. Can I send you my idea?
Can you send me a catalog?
Do VTech toys meet safety requirements?
None of the retailers in my area carry the VTech product that I am looking for. Can I purchase directly from you?
Are gift boxes available for my new VTech product?
Can you send me some coupons for VTech products?
What types of batteries are recommended for use in VTech toys?
How can I get support for my VTech cordless phone?
Do you offer coupons or product discounts for families with multiple births?
How do I contact VTech Customer Support?
What downloadable content can I get on the Learning Lodge?
I have already downloaded the Learning Lodge for one toy and recently bought another VTech toy. My new toy is not r
How do I download and set up the Learning Lodge?
What are the system requirements for the Learning Lodge?
When I try to log into my Learning Lodge account, it says my log-in is incorrect.
I am trying to create a new Learning Lodge account, but the "OK" button on the account creation form isn't working.
How do I reset my Learning Lodge account password?
What if I can't remember my Learning Lodge log-in email address?
What kind of SD memory cards does the V.Reader support?
Why do I have to pay for some e-books, learning apps, and games when I still have unused V.Coins?
What is the Learning Lodge?
I keep getting a "Network Congestion" error. What should I do?
I can't get past registration when setting up the Learning Lodge. I keep getting "Error 301"!
How can I select my child’s name so that it can be heard on their ABC Learning Classroom?
What if I have to replace the computer or toy that has all of my downloaded content?
Can my downloaded content be used on more than one toy at the same time?
When I go to the Learning Lodge Download Center, the "Add to Cart" button is grayed out.
Why is my child's play record not uploading to the Progress Log in the Learning Lodge?
Is there any way to reset the Progress Log data in the Learning Lodge?
I’m trying to set up a new Learning Lodge account, but it tells me my device is not connected?
I can’t find the free e-books, games, or learning apps that are supposed to be available online. Where are they?
My VTech product no longer works. How can I get it repaired?
I have a ClassMaster Notebook, and I did not receive an instruction manual with it.
I lost a part for my product. Can I order a replacement part from you?
Can you help me find a product that is not shown on your website?
I have lost the instruction manual for my product. How can I replace it?
Where is the SD card slot on my V.Reader?
If I use my camera’s SD card, will the V.Reader erase my pictures?
I downloaded my e-books for my V.Reader, but I don't see them in the Backpack Menu?
How do I check the version of my V.Reader Plug-in?
When I try to transfer a book to the V.Reader, it says there is an error transferring my files?
What does the File Manager function for V.Reader do?