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Message "System Problem Found" Appears on Your MobiGo® Screen
Step 1

If you get the error message "System Problem Found", please connect your MobiGo® to the Learning Lodge Navigator ® to resolve the problem.

Step 2

Use the USB cable to connect your MobiGo® to the computer. To connect the MobiGo®, first open the USB door cover on the bottom of the unit, and insert the small end of the USB cable.

Step 3

Connect the other end of the cable to your computer's USB port.

Step 4

Make sure that your computer is connected to the internet, and turn the MobiGo® on. Learning Lodge Navigator® will automatically launch.

Step 5

Learning Lodge Navigator® will automatically begin to download an update to the MobiGo® firmware. Do not disconnect the MobiGo® while the update is downloading.

Step 6

Once the download is finished, disconnect the MobiGo®. The console will restart, and you'll see the message "Firmware updating" on the MobiGo® screen. Do not turn the power off while the firmware is updating.

Step 7

When the update is complete, the system will restart. Your MobiGo® should now be working again.