What if I have to replace the computer or toy that has all of my downloaded content?
If the computer or toy that stores your downloaded content needs to be replaced, you can retrieve the content online and transfer it to your new device.
We keep a record of all the purchases you have made. As long as you download and install Learning Lodge onto your new computer and you are using the same account, you will be able to download all your previous purchases onto the new computer by going to your toy’s “My Downloads” page. All previous purchases will be automatically downloaded.
From the same page, you can also transfer old purchases onto a new toy. Just select the files from the library and click the “Transfer” button to begin the transfer. (Note: Before you can transfer files to a new toy, you will need to add that toy to your child’s toy list.)
I am still having trouble
this solved my problem