FAQ related to MobiGo
General
1
Do you have a toll free number?
2
Do you ship outside of the United States?
3
How can my children become "toy testers" for your products?
4
How can my child become a model for your products?
5
I would like information on the purchase of VTech stock.
6
How can I get a current VTech annual report?
7
Do you design or manufacture products for children with special needs?
8
I have a great idea for a new toy or for a way to improve one of VTech's toys. Can I send you my idea?
Learning Lodge Navigator
1
What downloadable content can I get on the Learning Lodge Navigator?
2
I have already downloaded the Learning Lodge Navigator for one toy and recently bought another VTech toy. My new toy is not recognized. Why not?
3
I registered my VTech toy but didn’t receive any V.Coins. Why not?
4
What do I need to download free games to my MobiGo?
5
How do I download and set up the Learning Lodge Navigator?
6
What are the system requirements for the Learning Lodge Navigator?
7
I am trying to log into my Learning Lodge Navigator account, but it says my log-in is incorrect.
8
I am trying to create a new Learning Lodge Navigator account, but the "OK" button on the account creation form isn't working.
9
How do I reset my Learning Lodge Navigator account password?
10
What if I can't remember my Learning Lodge Navigator log-in email address?
11
Why do I have to pay for some e-books, learning apps, and games when I still have unused V.Coins?
12
What is the Learning Lodge Navigator?
13
How do I download free games to my MobiGo?
14
I can’t find the free downloadable games that I’m supposed to get with my MobiGo. Where are they?
15
I downloaded some games, but I can’t find them on the MobiGo. Where are they?
16
When I turn off my MobiGo, all of my downloaded games disappear. What’s wrong?
17
I registered my MobiGo, but I couldn’t receive the free downloadable games . Why not?
18
How can I select my child’s name so that it can be heard on their ABC Learning Classroom?
19
What if I have to replace the computer or toy that has all of my downloaded content?
20
Can my downloaded content be used on more than one toy at the same time?
21
When I go to the Learning Lodge Download Center, the "Add to Cart" button is dimmed out.
22
My child's play record isn't uploading to the Progress Log in the Learning Lodge Navigator.
23
Is there any way to reset the Progress Log data in the Learning Lodge Navigator?
24
How do I contact VTech Customer Support?
25
I’m trying to set up a new Learning Lodge Navigator account, but it tells me my device is not connected.
26
I can’t find the free e-books, games, or learning apps that are supposed to be available online. Where are they?
Maintenance
1
What types of batteries are recommended for use in VTech toys?
2
My VTech product no longer works. How can I get it repaired?
3
I have a ClassMaster Notebook, and I did not receive an instruction manual with it.
4
How do I remove the legs from Smarty's Workshop?
5
How can I get support for my VTech cordless phone?
Product Info
1
Can you send me a catalog?
2
Do VTech toys meet safety requirements?
3
I lost a part for my product. Can I order a replacement part from you?
4
Can you help me find a product that is not shown on your website?
5
I have lost the instruction manual for my product. How can I replace it?
6
None of the retailers in my area carry the VTech product that I am looking for. Can I purchase directly from you?
7
Are gift boxes available for my new VTech product?
8
Can you send me some coupons for VTech products?
9
Do you offer coupons or product discounts for families with multiple births?
V.Coins
1
What are V.Coins?