Customer Support

Find the help you need right here

At VTech, we know how important it is for parents to be able to get the answers to their questions or help with their products as fast and as easy as possible. We know you’re time is limited, so we’ve put all of our support information in one convenient location. Find accessories, parts, manuals, and more all right here.

Simply click on any link below to get the help you need.

Contact Us
Find all the contact information you need if you have a comment about a VTech toy or our website.

Online Store Support
Use our online store support section if you have a question about a recent VTech order.

Frequently Asked Questions
Read through our frequently asked questions to find the answers to a question you might have.

Product Manuals
Lost one of your VTech product manuals? You can quickly find and download manuals for most of our current products and many of our popular retired products.

Replacement Parts
Download and submit an order form for replacement parts—we’ll send out your new part right away.

Register / Warranties
Register your VTech toys online. A list of your toys is always available when you sign in to your Club VTech account.

Product Safety
Worried about toy safety? You don’t have to with VTech. Read a note from VTech chairman, Allan Wong.