Shipping and Handling:

VTech items are shipped from Washington state. Your shipping and handling charges will be calculated from the following chart:

Order Value	UPS Ground	UPS 2-Day	UPS Express
$0.00 - $50.00	$5	$10	$9
$50.01 - $100.00	$7	$15	$11
$100.01 - $150.00	$9	$23	$18
$150.01 - UP	$10	$30	$24

For multiple shipping addresses, shipping and handling and qualification for promotions will be calculated separately based on the merchandise total for each address. There is a $10 shipping surcharge for shipments to AK and HI.

**Once the order has shipped, orders become the property of UPS and VTech is no longer liable for shipping delays or lost packages. Tracking information becomes available once items reach the UPS Hub. Please wait 24-48 hours to begin tracking your items.**

Alaska & Hawaii
Please note there is a $10 surcharge for shipping to Alaska or Hawaii through UPS.

Standard Delivery:

Your order will be shipped common carrier, ground (unless expedited service is chosen). Order will arrive in 5 - 7 business days.

Express Delivery:

Shipments can be sent 2nd or 3rd day via UPS per chart above. Please note UPS will NOT deliver on Saturdays. We do not offer overnight shipping at this time.

Rush orders received by 1:00 pm PST on standard business days will be shipped the same day. Orders received after 1:00 pm PST, or on weekends and holidays, will be shipped the next business day (Monday through Friday).

Orders are processed in real time and are not available for cancellation.

Delivery Delays:

VTech and UPS cannot be held responsible for delays in delivery due to inclement weather, natural disasters, or other situations beyond our control.

Foreign Orders:

VTECH IS UNABLE TO SHIP OUTSIDE THE 50 UNITED STATES AT THIS TIME.
PLEASE NOTE, VTECH WILL NOT SHIP TO PO BOXES, MILITARY ADDRESSES, CANADA OR PUERTO RICO.  PLEASE PROVIDE A STREET ADDRESS OR YOUR ORDER WILL NOT SHIP ON TIME.

Returns:

We want you to be completely happy with your order. If for some reason you are not completely satisfied, you may return items purchased through VTech Online within 90 days of purchase for a refund.

• Toy must be in its original condition
• Toy must be returned with original packaging and all paperwork included
  with the toy (manual, etc) and original packing slip.

To return an item customer should access their Club VTech account to receive return instructions and 2 printable forms to include with return.

We cannot process exchanges. To get exactly the product you want as quickly as possible, return the item for a refund and place an order for the new item.

Return instructions to consumer:

• Please return only items purchased through your Vtech online order. Any items returned that are not listed on the RMA form will not be processed. Any other items included cannot be returned or replaced. Refunds can only be issued for items purchased through Club VTech.
• Remove all batteries and accessories from your product. Any batteries, accessories, or store bought items returned with your product cannot be returned or replaced.
• Place the product in a shippable carton, if possible use the carton that you received the product in.
• Include the preprinted form with your name, address, RMA # and reason for the return.
• Be sure a copy of the return form as your shipping label by securing it to the top of the shipping carton. Failure to use the supplied label will result in your package being refused by the warehouse. Do not return your product to any address other than the one listed on the label.
• Please return the product Postage Paid & Insured for loss or damage as we cannot be responsible for items not delivered to us or damaged by the carrier. We are unable to accept packages sent postage collect.
• Once we receive your package, credit will be issued to the original account billed for the product.
• Shipping charges are not refundable.

Reasons for returns

Incorrect Product Received:

Please contact VTech Customer Service at vtechkids@vtechkids.com. Once we have confirmed the wrong product was shipped, we will immediately ship the correct item and issue a UPS Call Tag to pick up incorrect item.

Defective Item:

Please contact VTech Customer Service at 1-800-521-2010.

Product received Damaged

Customers should refuse any damaged packages. If you are unable to refuse delivery (not home, etc) immediately notify UPS regarding the damage then notify VTech Customer Service at vtechkids@vtechkids.com as per above and we will ship replacement.