We want you to be completely happy with your order. If for some reason you are not completely satisfied, you may return items purchased through VTech Online within 90 days of purchase for a refund.
To return an item customer should access their Club VTech account to receive return instructions and 2 printable forms to include with return.
We cannot process exchanges. To get exactly the product you want as quickly as possible, return the item for a refund and place an order for the new item.
Return instructions to consumer:
Reasons for returns
Incorrect Product Received:
Please contact VTech Customer Service at firstname.lastname@example.org. Once we have confirmed the wrong product was shipped, we will immediately ship the correct item and issue a UPS Call Tag to pick up incorrect item.
Please contact VTech Customer Service at 1-800-521-2010.
Product received Damaged:
Customers should refuse any damaged packages. If you are unable to refuse delivery (not home, etc) immediately notify UPS regarding the damage then notify VTech Customer Service at email@example.com as per above and we will ship replacement.
Applicable to Back Order products only:
Product descriptions are for reference only. Features, specifications, availability and delivery of "Back Order" products are subject to change without notice.
Coupons, promotions, rebates and other discounts are not applicable to "Back Order" products. "Back Order" purchase cannot be combined with standard purchase in a single transaction.